swim22.diabetes.org.uk
Usability Evaluation
The updated version of the website after design recommendations made by the HCID students at City, University of London where made live.
Role
Usability Testing,
Evaluation & Reporting
Timeline
March 2020 - May 2020
Participants
5
Type
Fundraising, Charity
Tool
Audio & Video recorder, Consent Letter, SUPR-Q, Interview Questions
OVERVIEW
Conducted usability testing with 5 users and evaluated and reported the design recommendation.
PROBLEM
1. User Journey from Main to microsite
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2. â…– participant mistook the fundraising target for the swimming mile
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3. â…– could not complete the task of donating to the fundraiser:
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4. System Errors causing user to fail to join team due to .
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5. System Errors causing problem with loging swim manually.
SOLUTION
A total of 5 design recommendations to solve the problem were listed based on the issue prioritisation.
Process
Deconstruction
-
Understand the problem
-
Organisation Objectives
Materials
-
Consent Letter
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Interview Questions
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SUPR-Q
-
Audio & Video Recorder
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Pen and Notebook
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Postit Note
Recruitments
-
Screening Questionnaire
-
Email
Testing
Analyse
Prioritisation
Design Recommendation
-
Scenario
-
Task
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Think Aloud
-
Interview
-
SUPR-Q
-
Sucess Rate
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Overall Efficiency
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Overall Effectiveness
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Data Organisation
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Issue Prioritisation
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Solution Generation
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5 Design Recommendation
Task Scenario
Your family has a history of diabetes. You want to search online for the information. One of the useful websites that pops up into your computer screen is swim22.diabetes.org.uk. You want to know more about the website and the information it offers that may be useful to you.
1. What is the key concept of the Website.
2. Make Donation.
3. Sign up for Swim22 challenge an individual.
4. Print a poster calendar to track your swim progress.
5. Log your swim.
6. Sign Up as a Team.
7. Share your page on social media
8. Track swim on Fitbit.
9. Increase target fund raising amount.
10. Go to swim22. website from Diabetes.org.uk.
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Analysis
Data Organisation
Overall Relative Efficiency
Overall Relative Effectiveness
Total Overall relative Effectiveness
Prioritisation
Lextant Usability Impact Score
1
Participant experienced issue but was able to complete the task with minimal confusion or hesitation.
2
Participant experienced one or more errors but was able to complete the task.
3
Participant failed to complete the task.
4
Participant experienced a catastrophe as a direct result from the issue.
Solution Generation by Nngroup
0
Not a usability problem
1
The cosmetic problem only
can fix if have time
2
Minor usability problem
Fixing this should be given low priority
3
Major usability problem
Important to fix and should be given high priority
4
Usability Catastrophe
Imperative to fix.
Usability Issue
Rated with Lextant Usability Impact Score
1/5
Participants could not navigate to Microsite (swim22) from Mainsite (diabeties.org)
2/5
Participants mistook the fundraising target for the swimming mile
2/5
Participants could not complete the task of donating the fundraiser.
4/5
Participants failed to join the team
2/5
Participants failed to log swim manually
1
2
3
4
Solution Generation
based on the issue prioritisation on the Task covered during the Test session.
Task 2
Make Donation
Solution Generation by Nngroup
3
Task 5
Log your swim
3
Task 6
Sign Up as Team
4
Task 10
Go to swim22 website from main website Diabetes.org.uk
